Customer Service - Panache Cyclewear Co.

Customer Service

Have questions about products, custom apparel, sizing, ordering or warranty? You may find the answers below, but if not, send us an email or call 1-303-447-0600 and we will be happy to help out.

Privacy & Security

Panache Cyclewear Co. is committed to protecting your privacy. The information we collect is used only to process your order. We will not pass along your personal information or order details to outside parties unless it relates to the fulfillment of your order. All transactions on panachecyclewear.com take place via a secure server link with 256 bit SSL (secure socket layer) encryption.

Shipping & Delivery

All shipments have associated tracking numbers that will be provided to the customer via email once the order ships. We offer the following UPS and USPS shipping options for customers within the United States (Hawaii and Alaska included) :
  • UPS Ground
  • UPS 2nd Day Air
  • UPS Next Day Air
  • USPS Priority Mail
  • USPS Priority Mail Express
For international customers we offer USPS First Class, Priority and Express International shipping to most countries.

Terms & Conditions

Panachecyclewear.com and all content of the site are protected by copyright laws, trademarks and/or other intellectual property rights. We reserve the right to revise prices and details at any time without notice. All items are subject to availability. Color accuracy on the website may vary amongst displays and cannot be guaranteed. Panachecyclewear.com may provide third-party links for users’ convenience, however we have no control over the content of these linked sites.

Returns & Exchanges

We sincerely hope you are satisfied with your purchase. However, if you need to return an item, Panache accepts returned merchandise in its original, unworn, unwashed condition, with all tags attached, within 30 days of your order receipt. If there is a problem, please contact us and we will do our best to fix the issue. Panache TeamiD custom program style sales are final and not returnable. These items are custom built exactly to order and we do not stock additional inventory of these styles. Please contact your team manager for additional information. Items sold at discount which may have been samples, sold at outlets or special events are not covered under Panache Cyclewear's return/exchange policy. To exchange or return your purchase, send it back with your original invoice and or the name of the purchaser. Please write “Return” or “Exchange” followed by your order number on your return package and send it to : Panache Cyclewear, Co. Attn: Returns 2840 Wilderness Place, Studio G Boulder, Colorado 80301 Then send an email to returns@panachecyclewear.com and we can expedite your return or exchange. Panache Cyclewear Co. is not responsible for packages lost during return shipment. Once we receive your return package, you will be sent an email confirming that your return is being processed. Please allow 2-3 business days after your package arrives for returns to be processed.

Guarantee

Panache Cyclewear, Co. is proud of our products and we stand behind them. We guarantee that the fabrics, materials and craftsmanship in every product we make for the use for which it was intended. Thus, Panache provides a 1 year warranty to the original purchaser, against defects in craftsmanship and materials. Please note: this warranty does not cover damages caused by improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. For warranty evaluation, please return your Panache product directly to our Customer Service. Products found defective will be repaired or replaced, at our discretion, and will be returned to the customer free of charge. Panache Cyclewear, Co. Attn: Warranty 2840 Wilderness Place, Studio G Boulder, Colorado 80301  

Pre-Order Sales

Panache Cyclewear, Co. offers pre-order styles for purchase on shop.panachecyclewear.com. These styles can be from the Panache TeamiD custom program and purchased in a My TeamStore or from Panache's own retail styles. Panache TeamiD custom styles take approximately 6-8 weeks to produce after the corresponding My TeamStore closes. Customers who order these styles can expect a delivery time of 7-9 weeks depending on the duration that the team keeps their My TeamStore open. Once the store closes and the order is in production these sales are final. In some cases exchanges are possible but are dependent on excess team stock. Panache does not stock additional inventory of custom styles. New and/or limited edition Panache retail items will sometimes be offered for pre-order. These items are typically in route from the factory and will be shipped to customers within a few weeks of placing an order. These items fall under our regular return-exchange terms. With each pre-order item purchased we make every effort to keep you, the customer, up to date with emails about delivery time and the status of your order. If you have any questions about pre-order items please contact us.
Size Charts
MEN'S SIZE CHART  (bib shorts, SS jerseys, skinsuits)
Men Waist Height Chest
2X Small 24 - 27 < 5'0" 30 - 33
X Small 26 - 29 5'0" - 5'2 "33 - 35
Small 28 - 31 5'1" - 5'9" 35 - 37
Medium 30 - 34 5'4" - 5'11" 37 - 40
Large 33 - 37 5'6" - 6'2" 40 - 42
X Large 36 - 41 5'8" - 6'5" 42 - 44
2X Large 40 - 45 5'10" > 44 - 46
3X Large 44 - 50 5'11" > 46 - 48
WOMEN'S KIT SIZE CHART (bib shorts, shorts, SS jerseys, skinsuits)
Women Waist Height Chest
X Small 24 - 27 < 5'0" 30 - 33
Small 26 - 29 5'0" - 5'5" 33 - 35
Medium 28 - 31 5'2" - 5'9" 35 - 37
Large 30 - 34 5'4" - 5'11" 37 - 40
X Large 33 - 37 5'6" - 6'2" 40 - 42
2X Large 36 - 41 5'8" - 6'5" 42 - 44
3X Large 40 - 45 5'10" > 44 - 46
UNISEX SIZE CHART (jackets, vests, base layers, superlight jersey)
Unisex Waist Height Chest
X Small 26 - 29 < 5'2" 33 - 35
Small 28 - 31 5'1" - 5'9" 35 - 37
Medium 30 - 34 5'4" - 5'11" 37 - 40
Large 33 - 37 5'6" - 6'2" 40 - 42
X Large 36 - 41 5'8" - 6'5" 42 - 44
2X Large 40 - 45 5'10" > 44 - 46
3X Large 44 - 50 5'11" > 46 - 48
SHOE COVER SIZE CHART
Size US Men US Women EU
Small < 6.5 < 8 < 39
Medium < 8 9 - 11 40 - 41
Large 9.5 - 10 11.5+ 42 - 43
X Large 11 - 11.5 44 - 45
2X-Large 12.5 > 46 >
SOCK SIZE CHART
Size US Men US Women EU
Small < 7 < 8.5 < 39
Medium 7.5 - 9.5 9 - 11 39 - 43.5
Large 10 - 12 11.5 + 44 - 46
X Large 12.5 + 46.5 +
GLOVE SIZE CHART Measure (inches) the circumference around your palm at the widest point below your knuckles excluding your thumb.
Size Unisex
X Small < 7
Small 7 - 8
Medium 8 - 9
Large 9 - 10
X Large 10 - 11
ARM WARMER SIZE CHART
Size Width at wrist Width at bicep Length
X Small 7.5 cm 12 cm 43.5 cm
Small 8 cm 12.5 cm 45.5 cm
Medium 8.5 cm 14 cm 47.5 cm
Large 9 cm 14.5 cm 49 cm
X Large 9 cm 16 cm 50 cm
2X-Large 9.5 cm 17 cm 53.5 cm
KNEE WARMER SIZE CHART
Size Width at calf Width at thigh Length
X Small 11.5 cm 16.5 cm 42.5 cm
Small 12 cm 19 cm 43.5 cm
Medium 12.5 cm 20.5 cm 45.5 cm
Large 13 cm 22 cm 47 cm
X Large 13.5 cm 22.5 cm 50 cm
2X-Large 14 cm 23 cm 51 cm
LEG WARMER SIZE CHART
Size Width at ankle Width at thigh Length
X Small 8.5 cm 16.5 cm 66.5 cm
Small 9 cm 18 cm 68 cm
Medium 9.5 cm 19 cm 69.5 cm
Large 10 cm 20 cm 71 cm
X Large 10.5 cm 21.5 cm 73 cm
2X-Large 11 cm 22 cm 75 cm